At this time, we are not accepting returns or exchanges unless the product is defective. Once processed and/or shipped, all sales are considered final. If you have concerns about your order, please contact us.
Digital Products Refund & Cancellation Policy
Due to the nature of digital products, all sales of downloadable or electronically delivered products are generally final once delivery or access has begun.
By purchasing a digital product from this store, you expressly consent to immediate delivery or access to the digital content where applicable, and acknowledge that any applicable statutory cancellation, withdrawal, or cooling-off rights may be lost once delivery or access begins.
Nothing in this policy limits or excludes any non-waivable consumer rights or legal guarantees that may apply under applicable consumer protection laws in your country, state, or province. If a digital product is defective, materially not as described, or cannot be accessed due to a technical issue on our side, please contact us and we will work with you to provide appropriate assistance, repair, replacement, or refund where required by law.
If you experience any issue accessing your purchase, please contact us at snowvip@emmanuellesnow.com.
